One year on to my original review - Another 89 pounds taken. I can’t believe it. Now being told I took a trial on a different email account last May. I can’t believe this. I would not have. The only think I can imagine is that somehow through the process of trying to sort the last mess out but would never have chosen to set up another account. That’s now £135 for a service that I do not want and have not used and now being told that I won’t be refunded. It’s theft. I want to make sure this never happens again but how can I be sure I won’t be going through this again next year? It’s so upsetting and distressing and awful. It’s no way to run a service.

June 2023 - I took a free trial some time ago. I think I vaguely remember choosing to pay for a year. I’m sure I cancelled though so that it wouldn’t renew beyond that but the charge went out earlier this month and apparently I’m still signed up. I had no idea and have an awful feeling it may be two years subs. I’ve gone into my account now and cancelled so hope that is the end of it. £100 has gone now for a service that I don’t want to use and that I can less than afford. I only spotted it 16 days after it had gone out. Their policy is to refund after a 14 day cooling off, except that I didn’t know it was about to come out. I’d long since sent the skillshare emails to spam. So I contacted them but they refused to refund me. I wrote again and have been ignored. I haven’t used the service for a long time.
I feel like the money has been stolen from me. They apparently had sent an email to say it was going to renew but I didn’t see it as it went to my spam.
I can’t believe there is no way to get my money back. It’s my money , not theirs.
A business model that in part relies on people forgetting they’ve signed up is a very poor one.

Update - Subsequently 50% of my renewal fee from that year was refunded. The customer care from the person who helped me eventually was very good.