Worse service ever cowboys ,
Worse service ever , illegal bribery, I took out the policy on the wrong date but instantly called to try and change it
To be told if I go away and take out another policy in the same name they will cancel one for free , totally illegal , when I asked to speak to a manager they put me on hold for a hour then hung up ,
Asked to cancel the policy they said no or it’s £50
Insurance cowboys avoid , years I have been with these people and they have shown there true colours
Recommend you avoid this company
Reply from 1st CENTRAL Insurance
Hi Mr Attwater,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We aren't able to amend the date on a policy once it has been paid for, as the agreement has been set up. So, the policy can be cancelled and then a new one can be set up.
The £50 non-refundable arrangement fee is mentioned during the process of setting up a policy. We do also list all of our fees on our website - https://www.1stcentralinsurance.com/legal-information/important-information.
We’ll use your comments to help improve our service.
Ashley