Despite their website and the cashier at my local postoffice saying parcel will be delivered within 5 to 7 days it turned out parcel did not even leave the UK for almost 3 weeks. When I complained was told the 5 to 7 days are estimates and are not guaranteed.
On their website they continue to claim 5 to 7 days delivery. Shocking. Cost £26.65. other couriers charge less than a third. Will never use them again.