Review of Webhostpython


Rated 2 out of 5 stars

Cheap hosting, but crappy customer support

Their hosting packages are cheap and include lots of features, so it looks good up front. Unfortunately, their customer support personnel seem either inept or unwilling to help customers with bigger issues. I've used 3 different webhosts before WebHostPython, and I have had 10x MORE support tickets in to fix things. Now, they're just placing support tickets on hold without answering them, on top of not answering their phones. It's like their customer support all just vanished. I've tried calling every day for over 7 days. I've had tickets waiting over a week, and they're simply placed on hold without responses. Even after I update the ticket to keep it open, they simply place them on hold again, still without a single word in reply. I would avoid this webhost.

June 19, 2023
Unprompted review

Reply from Webhostpython

Hi Chris, I'm sorry that we fell short of your expectations here. Customer service is the most important thing to us, and we clearly failed you here. Our commitment to our customers will always be our priority. You were with us for many years and we took great care of you. I understand your last sales/upgrade request was left sitting and for that I apologize. We will grow from this and use this as a teaching moment so that we can ensure things like this do not happen again the future. Thank you for taking the time out to let us know how we're doing, good or bad.