The response was excellent and a worked example other companies should follow Good staff on the phone Clear comments on what I needed to do No fuss My faulty items were replaced quickly
May 31, 2023
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your wonderful experience with Kettler GB. We are thrilled to receive your 5-star review and appreciate your kind words regarding our customer service.
It is incredibly gratifying to know that our team provided you with an excellent response and that you found our service to be exemplary. We always strive to go above and beyond to meet our customers' needs, and your feedback reinforces our commitment to delivering the best possible experience.
We are pleased to hear that our staff members were helpful and professional when assisting you over the phone. We believe that clear communication is essential in providing exceptional service, and we are glad that our comments helped guide you in resolving the issue.
We sincerely appreciate your recognition of our efforts and your kind words. It means a lot to us that you had such a positive experience. Should you have any further questions or need any assistance, please do not hesitate to contact us. We are here to help and ensure your satisfaction.
Thank you once again for your glowing review and for choosing Kettler GB. We look forward to serving you in the future.