Our Sky broadband was down for over 21 hours (since Sunday 6.30pm. Rang their customer service, only to find out they have now outsourced it. I find it very difficult to understand a thick foreign accent. This does not make me a racist. I just find it very hard to make myself understood, plus I do not feel I am important enough to Sky. Outsourcing their call centre is clearly a cost saving exercise, but I feel in doing that they are shooting themselves in the foot. I am a long-term customer who wants to speak to a member of the Company. It just feels disrespectful of Sky that I cannot do that anymore! Going to change providers when our contract is due for renewal later this year.