10€ Ireland returns!
Customers from Ireland must be aware return cost is an eye-watering 10€. This was my first purchase, I checked return process before I ordered, nowhere does it say the actual cost. In fact the actual heading reads, "Free Replacement & Returns Information
Free Exchanges for better size or style
Easy, paperless returns and exchanges"
I mistakenly thought this meant free returns, as I suspect i was meant to think. I'll chalk it up to experience but won't risk ordering again. Good quality clothes though. Shame.
*****update****** It would be helpful if it was clearly stated on your website that returns are not free. As stated above your site reads FREE EXCHANGES AND RETURNS INFORMATION. This is misleading.I did not email customer care, what would be the point?
Reply from Saint and Sofia
Hi Leanne
We're sorry for any confusion or upset caused here. This certainly wouldn't be our intention.
I don't see that we have received any emails to our care team in regards to your return.
However, please note as per our returns policy, if a return is submitted for exchange or store credit, but refund is then requested, the prepaid label cost will be deducted from your refund.
This is €10.00 to cover the cost of the return parcel being sent back to us.
Of course, you do not need to use our label. We offer this for convenience for our customers, and if you do not wish to use this you can use your own carrier.
Kind regards,
Stacey