18 months of utter hell....headwork....stress....Customer Service is awfull...sounded like a party there one day and another sounded like she was chewing gum emm emm chomp chomp emm emm chomp chomp emmmm....that's all i got from her wile I was trying to explain my situation
when I joined virgin media there phone mast went down and I was with out use of 3 mobile phones that they charged me for and because I used my land line because the mobiles they give me were not working because of there phone mast they charged me for that to...my Internet signal disconnects and reconnects on average 10 to 20 times daily witch they have been out 4 or 5 times over 17 months and it's still the same ..since Friday 12th of may in the morning my landline and TV and broadband has been off due to a fault out side somwere 3 engineers later I get told it will be off till the 30th of may maybe longer when they say it will be fixed...I will end up paying for Xtra data on mobiles and no dought full price for the contract this month allso....they promised to compensate me over the mobiles being off last time aswell as the TV being out of sync and not cancelling my Sky tv witch there rep said they would but they didn't and i was paying for Sky tv to...they even sent me a letter saying I would be compensated but evertime I mention they haven't compensated me for the mobiles not working for approx 3 Weeks they ignore me and send a technician to try fix the wifi problem and mark the complaint as resolved....ime disabled and need my services...
Ime realy upset with it all....they told me to do a pin reset other day and told me on the phone it takes 3 to 4 hours witch I found out is rubbish...10mins to 15mins...I have had no service atall for days now. They just take take take and ignore when you complain about being treated unfair..they even left all my Sky equipment when I joined them still wired up and put the new virgin equipment in the corner on the floor..I feel like they have bamboozled me....rep told me i could cancel the sims anytime as i mentioned i was on tecos and could cancel anytime they mest my email addredd up witch took hours and hours of phone calls and days of stress befor i could even log on to accounts please help...this as been going on for 17 months and still not resolved ....bet ime not compensated for no services either from the 12th to the 30th with no TV LANDLINE OR BROADBAND and probley gonna bill me for Xtra data ime gonna need ....customer service just will not listen or aknowledge problems and will not communicate with other brunches of the business.....nightmare to deal with....one of the worst experiences of my life...strait up ment to get 9.33 for every day with out services....hahaha...there goes elvis Presley in a flying saucer...gotta go ..
Update.....left vigin media after quite a few phone calls.....wasn't easy....got a understanding member of staff eventually who help me and was great....overall though a very bad experience and ille never ever be wanting to go through it again....in all honesty we were compensated but at the lower rate than we should of got but ime just glad it's over and I've moved back to Sky...ille wait and see if the compinsation hits my bank but it's in my account witch I've closed so they by rights should send a check