Student ID
It's been almost a month and I've not had any information on the student ID card that I ordered. I would in an ideal world like it ASAP as I soon have a long train journey which I'd like a student discount on but I need a student ID to prove that.
I apologise for the low review.
Regards,
Casey.
Edit: they have emailed me about the situation and showed their sincerest apologies, they said that it will arrive as soon as it can. I have changed the review from 2 starts to 4 stars as this was a quick response from the help desk, thank you for trying to resolve the issue quickly.
Reply from iStudy
Dear Casey,
Please accept our sincerest apologies for the inconvenience you faced. We can see that your student ID has already been processed. However, we have forwarded your response to our relevant department to check the issue and assist you accordingly. Hopefully you will receive the student ID very soon. Thanks.
Updated: We are glad to see that you are satisfied with the support you have been provided with. Thank you so much for updating your review. We will be eagerly waiting to serve you again. Stay with us.
Regards,
iStudy