I had an item I needed urgently at our French house. I booked with DPD it weighed 400g and cost £93. DPD confirmed it had been despatched. I then received a text from UPS saying they had it. One day later I received a text from GLS saying they had it and it would be delivered yesterday. I noticed the name of another village 15 miles away. I emailed the company and asked them to explain. No answer.
Yesterday I tried calling GLS 5 times and every time they hung up after the female staff were very rude. They kept saying it the package was marked to be delivered to the other village. Then I received a phone call from the driver who was in the wrong village saying there was no street or house of the name on the package. He refused to bring it here or leave it with a friend who lives there. He said it would go back to the depot and be returned to the U.K. eventually after leaving messages on GLS answerphone the driver arrived here. The package had the label my son printed off with everything correctly marked.
Trying to contact DPD yesterday was a nightmare. Nobody is interested. Nobody could answer as to why a parcel I had a contract with them to deliver was handed over to UPS, GLS and then a man with a van GLS subcontract too. If it had gone missing I doubt they would have paid up even though I had insurance. Today I did a round Robin to 150 companies I do business with telling them not to use DPD local.