Hi
Thank you for your feedback. We value all feedback from our customers, and we are sorry to hear that you had an unpleasant shopping experience with us. We try to ship our parcels as soon as possible, and we apologize for the faulty item. This does not happen often, and this is of course unfortunate that it happened to you.

I am not able to find any emails or similar from you, so I am unfortunately not able to assit you at the moment.

If you would like to send us an email at customerservice@bestseller.com, we can assist you further with your case.
I wish you a nice day.
Best regards,