Very reclusive business
Very strange outfit to deal with, no address or phone number. service & product was actually fine , but one a star might mean that they actually read ! ?? . Are they British ; Danish or front for Chinese company ; very opaque set up.
Thanks for full response, but again it was addressed Dear philip ; but signed off as Lifestyle Garden Customer Services Team , not Fred , Customer Services manager. I may be old fashioned but prefer a personal approach, not a faceless and nameless organisation which was the gist of my original comment .
Reply from LifestyleGarden
Hi Philip, thanks for taking the time to leave a review. I am pleased to hear that you had a positive experience with our products and service and am sorry that you felt the need to leave a negative review. I can see from your order history, that you enquired a few weeks ago in regards to spare cushions, which we actioned promptly. I can also see that your correspondence came directly via our website contact form and as such, would like to point you in the direction of our 'About Us' page, which should give you all of the details of which you require. I will include a link below, along with a short summary. https://lifestylegarden.co.uk/about-us/ LifestyleGarden is a brand of ScanCom, which is a Danish manufacturer, established in 1995. Our primary production facilities are located in Vietnam, but we have distribution and Sales presence across the world, including in the UK, where your request was dealt with locally. If you Google 'LifestyleGarden UK', you will also find a contact number on the business page, which I have also included within this response, should you wish to call and speak with a member of our team: 01268 937089, to answer any of your queries in greater detail. We hope that this alleviates any issues that you may have and hope that you will order LifestyleGarden products again, with a restored peace of mind and confidence in our brand. We will follow up via email, just in case you have any further questions, but if we can be of any further assistance in the future, please do not hesitate in getting back in touch.
Kind regards,
LifestyleGarden UK