DUFF DELIVERY
Having taken time to read the glowing reviews, I took the plunge and ordered a Cube ebike online last Thursday. The staff at Paul's Cycles are polite, friendly and so far knowledgeable and answered my email promptly.
My annoyance is with the courier service they use.
Received a TNT tracking ref.
My bike has been 'IN TRANSIT' since Friday and incidentally it's reached the TNT depot nearest to where I live!
I am unable to get any further information or updates on delivery other than it MAY arrive on Monday before 18.00, that's all you get, no update 'every step of the way' at all. This is very disappointing after spending £2,400!
I have to go to a place called WORK and have a life so I can't keep waiting in days on end on the chance it may be delivered and I miss it as TNT don't give any other info!!!
Paul's Cycles boast a delivery time of 1-2 days, NOT 4 OR MORE!
Why oh why can't they use a decent courier like UPS or DPD?
Reply from Pauls Cycles
Hi Sarah,
Thank you for your review. We're sorry that you aren't happy. I can't look at your specific order or tracking as I dont have your contact details however, on the basis of your order being placed on Thursday your delivery would be within our expected time lines.
Our delivery time is 1-2 days, however as detailed on our website dispatch time is not included in delivery time. When you placed your order you would have been advised at checkout that dispatch is expected within 1-2 days, to allow our team to assemble, check and pack your bike. Based on your TNT tracking mentioned, it appears we were speedy with that one and dispatched it the next working day. This would be the reason for your tracking stating "In transit" on Friday. Delivery is then 1-2 working days from dispatch, unfortunately, the priority service does not deliver on weekends.
This would mean that your delivery window would be between Monday 24th and Tues 25th. Due to the sheer size and weight of Ebike deliveries, our courier isn't able to provide a service with a precise delivery time on these days but of course as you mentioned, they have said that its likely to be today.
Should your order not arrive by 6pm on Tuesday, please get in touch with us. However we find TNT to be very reliable and we have every faith that it be with you shortly :)
Best,
Pauls Cycles Team