Travelled from Norwich to Southend today, 22/4/2023. Trains were very reliable and punctual. Staff were generally polite and helpful. Now the downside. Many of the local trains have the 5 abreast seat configuration. These seats are hard, narrow, (even for someone slim), and the narrow aisle means that if you sit in an aisle seat you will be constantly bashed by other passengers moving around. Lastly, but by no means least, is the price. Our trip from Norwich to Westcliff cost £116 and took over 3 hours. I also had to drive to Norwich station because the weekend engineering meant that the bus substitution would have taken too long. Fuel in the car would have cost £35. If my son and daughter in law had been able to attend the event, that fares would have been hopelessly disproportionate for a day out. You have to do better than this if you want more business and to encourage more people onto trains as part of an environmentally friendly effort.