Product is good but would like better communication/deals
The product is good. I have an engage jacket and Phalanx Fleece and they were fine on a recent trip to Iceland.
However, I looked at these items for several weeks before ordering.... I was ordering with the offer but had to wait an extra day. When I came to order the price had increased by around £80 as the offer had ended. Even though the items were in my basket from a few hours earlier. I emailed to see if I could still get the discount and was told no.
Reluctantly I then paid £550 for the items. To only then find out a week after I bought my items, another deal started offering extra goodies to the value of £70+ when you spend over £500. Which I did only a few days earlier. Better communication would have helped or let me know. I would have sent these back if I was not on holiday.
Pretty poor way to go about things when people are spending so much. As much as I do like the clothing it's put me off purchasing more.