Review of FlightNetwork.com


Rated 1 out of 5 stars

they advertise rates from Johannesburg…

they advertise rates from Johannesburg or Cape Town to Brussels for just under 400 Euro return, Trip.com, Gotogate, Edreams, Opodo, they are all owned by the same group, Etravelli. Not travel agents, but insurance people. The fares they advertise are not bookable, I tried 6 times, even from other computers, cleared cookies , different card. Nothing works, Waste of time, and nobody who will \assist you, Chatbots as well as chatfunction with real person who can only advise what the chatbots do as well: "try again". Dreadful.... and as you can see by the reaction, the blame is again on the customer, who cannot get in touch with someone who is going to find out WHY these fares are NOT BOOKABLE, and keeps saying i have to keep trying. Well, I did everything I could for more than 2 weeks, 7 attempted bookings and I have given up. You knew all my details and never tried to assist me by escalating it to those who are responsible for publishing these fares that are too good to be true. Well, they were, I sadly discovered..

April 11, 2023
Unprompted review

Reply from FlightNetwork.com

Hello Eduard de Groot,

As we inform you multiple times on our website during the booking process, as well as in our terms and conditions, you receive the travel documents via email after the payment, which include any details you might need for your travel, such as the airline's booking code, the ticket numbers, and the check-in code.

We also advise you numerous times to check your spam folder in case our email ends up there, especially since spam folders are automatically deleted every 30 days.

We furthermore advise you to contact us as soon as possible if you do not have this email, either due to a technical failure or a mistake made by you upon inserting your email address, as we do not have a way to be alerted if you properly received and found the email.

Best regards,
Flightnetwork team