Faultless delivery of items but slow to process refunds
Ordering was simple and delivery quite prompt. The parcel was tracked. My only issue was having to chase my credit for a refunded item returned to a store as it had not appeared on my statement 10 days after the return was made. Customer service were quick to respond in saying it should take no longer than 5 days. It does mean I have to check again. I have therefore given the service 4 stars.
Reply from Ultimate Outdoors
Good morning,
Thank you for taking the time to leave a review.
I am sorry to hear that it appears your refund for the returned item has not been processed as quickly as we had hoped.
It's great to hear that you found the ordering of items and their delivery was simple and prompt.
Please do not hesitate in contacting us should you have any questions in the future.
Kind regards,
Emma,
Ultimate Outdoors Online Review Team.