Review of Hobbycraft


Rated 1 out of 5 stars

Poor service

Next day delivery to store did not happen, went to store a week later and told to contact customer service and ask them to resend, why can't the store do that, wasted my time and petrol, then came home and phoned customer service luckily I had a pleasant young man who apologised and agreed with me when I said they can deliver to me at home as I was not prepared to travel again, and he said I would receive it tomorrow, of course that didn't happen because they use the post office which are renowned for saying they have not received parcel yet from supplier because they haven't the staff to deliver on time.
Basically bad service from hobbycraft except for there customer service who tried his best.

March 10, 2023

Reply from Hobbycraft

​Really sorry to hear of the problems experienced, this is not the standard of delivery service that we intend to provide, if you need further assistance please contact us so we can help customerservices@hobbycraft.co.uk - Kerry ​