Awful chat service, I simply wanted to find out what the cost was for changing my bike. firsty she forced me to do online which I part understand but when I did it started asking me riculous options about whether my brother or sisters were the owners/keepers, she had to bypass this but then said I should refresh and a quote would be on my system which it wasn't. Eventually found out for 83 days of insurance on my new bike it would cost £7.50 plus £75 admin which wasn't worth it so I then asked for an annual quote but she said I had to do online. I then said was there a cancellation charge and could I just walk away and she would answer and just said I had toget the quote. The quote was something like £800 when my other quotes were around £150. I am just walking away from them.