Awful Customer Service
Awful! I sent an old phone for £12 (and so this review is NOT about the money) and they said that it was sent to them a month later than it was. I literally have the tracking information that shows when I sent the item to them on the 13th Feb 2023 and they are saying it says March - it's in black and white I can't explain how deluded the conversation has been. They are telling me that the black and white information on the tracking is not what it says it is. Literally calling the sky black. I've NEVER had such incompetent messages sent. I would NEVER use them again after years of having them as a go to company to recycle my old items. In addition they are asking for a proof of that I sent the item when I did - that is what the tracking number is for!!!! Shocking! Never again. Keep the phone, I couldn't care less about it.
Reply from musicMagpie
Hello Steven,
I’m sorry to learn that your experience was not positive.
Looking into your order, I can see that our technical assessment team has found that the device does not power on.
If you are unsure as to what the revision reason means, you can find out more about this by following the link - https://www.musicmagpie.co.uk/tech-regrade
We can assure you that we do have highly trained staff working in our technical assessment department and all revised offers are reviewed by a senior member of staff to ensure against any oversights.
We do our best to try and match your original quote however, in this case, the device was sent in a different condition than originally specified, which means we have had to revise the initial quote. We understand that you may not have been aware of the fault before sending which is why we offer to return your device, free of charge.
I can confirm that you have accepted the revised offer for the device and the payment was processed on 20/03/2023.
Please allow 1-3 working days for the funds to clear in your account.
Again, please accept our apology, we do hope this does not deter you from using our services in the future.
Kind regards
Ziggy
musicMagpie