I was waiting for the parcel since morning, refreshing the status all the time and then 'incidencia' showed up on the page. Supposedly, I wasn't at home and the phone number I gave was wrong. I checked the phone number - all was fine. Nobody called. The customer service says it will be delivered on Monday now - well... on Monday plants inside the parcel will be dead after the weekend so thanks so much for such a delivery! Either change the couriers who are delivering or just close this "company" because it's not even useless... it's harmful.