'Unforgiveable' failure to return our deposit
We cancelled an order on 17th October 2022 and were told our deposit would be returned. I emailed on 28/11/2022 to ask why we had not had it back, nothing happened. On 23/2/2023 I spoke to Mr Stanislavov, the business manger, who promised he would action the return of our deposit immediately. This did not happen. I spoke to him again on 8/3/2023 asking when we would get our money back. He agreed with me that this failure on their part was 'unforgiveable'. They have been sitting on our money for nearly 5 months and but are not willing to compensate us for their mistakes.
March 8, 2023
Unprompted review