Absolute shambles. No fault claim on my part, yet I have been charged double for my car insurance premium since renewal. They have not once called me to update me with my claim, I’ve had to call them each time. They ‘omitted’ to open the evidence I sent them within the 14 day deadline meaning I had to resend all items taking a further 4 hours of my time. They have now passed my claim to solicitors as they could not get anywhere with the 3rd party. I have found out today from the solicitors that not only did Saga not send the solicitors the photos of the 3rd party that I provided to them, but the piece of evidence that shows the incident taking place and the 3rd party reversing into my car, they too have not passed on. I have been paying for a shoddy service. I have put in a complaint to them more than 8 weeks ago, still waiting for an outcome. Meanwhile, what should have been a straight forward no fault claim on my behalf with CCTV footage as evidence 8 months ago, has turned into an unresolved no further forward ‘saga’ literally. I will never use this company again.