Customer Service non-existent
Customer Service non-existent. Wanted to change payment date and was requested to raise a ticket through the app. The app has a bot system and once the ticket goes through, you get confirmation that your query will be responded to within 2-4 hours. Still waiting and had to raise a second ticket. Wouldn’t use them again. How do you resolve issues when you don’t have a customer service line or team. Also experienced payment issues last month with their system not taking payments - really don’t know what’s going on with
Reply from Fly Now Pay Later
Dear Jeff,
We apologize for any confusion or frustration you may have experienced with our customer service chat and for the delay in getting back to you.
Since our customer satisfaction matters greatly to us, I wanted to personally make sure all your questions have been answered and you’ve received the necessary assistance.
If we are able to reclaim your trust, we’d love to do so. Feel free to give us further feedback as your comments are greatly appreciated and always taken into consideration.
Many thanks,
Support team