My delivery was fast but items were…
My delivery was fast but items were missing this is not a good look for a first time customer spending £1299.90 you expect to see and receive all items I was very disappointed when and while opening the box I shall be writing to Serien about the situation also I feel cheated this is not a good look for a first time buyer I will send a more detailed explanation to your complaints department with screenshot evidence you should be customer friendly charging the prices that you do people work hard for their money and expect to receive what they have paid for
Reply from Lights.co.uk
Dear valued customer,
Thank you for taking the time to share your feedback with us. We are glad to hear that the light bulbs you ordered were successfully delivered on a separate parcel. We take customer satisfaction very seriously, and we are always striving to improve our services.
We would like to let you know that one of our customer service team members has already contacted you directly to follow up on your feedback and ensure that you are fully satisfied with your purchase. We hope that our team was able to address any concerns or issues you may have had.
Once again, thank you for choosing our company and for providing us with your valuable feedback. Please don't hesitate to contact us if you need any further assistance.
Thank you and best regards,
Your Lights Team