I've been using Awesome Merchandise for a few years and they've been great. But an order was delayed over a month recently and when I tried to find out how it was progressing I got evasive answers and was responded to by a different person each time. The order was too ate for me to send it to my customer so I had to print it elsewhere which cost me more. When I contacted them asking if there was any compensation I got no response until I persisted. I was told they offered no compensation because they considered the order to have arrived correctly, even though it arrived after they had said it would. Also, the email system is frustrating because you may not get a response for days and days, so you email again, then when they finally respond they always mention that the delay is because you emailed again before they responded, and that puts you to the bottom of the email list again. It seems like a sort of passive aggressive system that punishes impatience. Except it's not impatience if you haven't had a response for 4 or 5 days. And they always mention it and blame he delay on that. So you've experienced the thing that was an issue in the first place, the delay in answering, and then they basically say it was your fault. It's not been a great experience. I wouldn't trust them to be prompt or helpful anymore.