Unable to contact anyone by phone or…
Unable to contact anyone by phone or email to resolve my complaint. A box arrived today with 3 meals I do NOT recall selecting. Not even food I would cook let alone but! I’ve been charged and don’t want it. Sooo frustrating when the help centre only gives you the option to pause or cancel any supposed prescription choice. Sucked in by a postage only option as a trial then a meal box turns up. Excruciatingly annoying and wasteful.
Reply from HelloFresh UK
Hello Ceegee,
Thanks for leaving a review. We really appreciate all of your feedback.
It's very disappointing to hear you’ve had issues with managing your account and we apologise for any confusion and distress this has caused. We do try to make it as clear as possible, HelloFresh is a weekly subscription service, so you are set to receive deliveries every week unless you skip or cancel prior to our 5-day deadline.
Once the deadline has passed we go to our suppliers and order the ingredients we need to fulfil the orders for the coming week and update our couriers so they can plan their delivery routes. This helps us reduce food waste and ensures that your delivery arrives in good time. As a subscription service, we take this kind of feedback very seriously and are always working to make sure customers have the best user experience possible.
Having said this, we will be more than happy to look into this for you and help you further, so we've now sent you a direct message on here to acquire some more details, and are looking forward to hearing from you! Please reply with the full name, email address, and phone number on your HelloFresh account, and your HelloFresh customer ID (you can find this in your account settings under Account Info, or simply by following this link: https://www.hellofresh.co.uk/account-settings/account-info). Once we receive this information, we'll confirm further steps via email.
Best,
Igor
The HelloFresh Team