Order never arrived….
I purchased a gaming desk from Iluminating Modern Design (Iluminating.com) for my son’s birthday.
Desk simply didn’t arrive- nearly a week after my son’s birthday, I receive an email from them saying the order has been cancelled’as per my request’! I never cancelled the order- it was paid for and just never arrived.
Absolutely shocking - do not purchase from the business.
Reply from Iluminating
Dear Michael,
We apologize for the inconvenience caused by the cancellation of your order for the gaming desk you purchased from our website, Iluminating Modern Design (Iluminating.com). We understand that this was intended to be a gift for your son's birthday, and we are truly sorry that the item did not arrive in time for the occasion.
As you may be aware, our company has a strict policy on fraud detection and prevention. Unfortunately, we detected fraudulent activity in relation to your order, and as a result, our security team department had no other option but to cancel the order and refund your money.
We understand that this situation may have caused you frustration and disappointment, and for that, we apologize. However, our security team department is committed to ensuring the safety and security of our customers and their transactions.
We apologize for any miscommunication that may have occurred regarding the cancellation of your order, as we understand that you did not request it to be canceled. Please be assured that we will take the necessary steps to improve our communication with our customers to avoid any confusion in the future.
Once again, we apologize for any inconvenience caused and we hope that you can consider shopping with us again in the future.
Sincerely,
Alex
Iluminating Modern Design (Iluminating.com)