Hello Verdon, thank you for your review. We're really sorry to hear you are disappointed with our service. We value our members and the safety and security of their businesses is one of our top priority. As we work in accordance to the financial regulations of the UK, sometimes accounts get paused. We understand that this has caused you an inconvenience and we'd love to pass your feedback to the relevant team so they can have a look at your case, and we've contacted you here on Trustpilot to request some further information. We'll be expecting your response!

Update: Hi again Verdon, thank you so much for supplying us with the needed details. Please be assured that we'll do our best to try to locate your account and address your feedback accordingly. Should you have any additional questions or concerns, please feel free to let us know on hello@tide.co or via the in-app chat and we'd be happy to help!