We are 4 days away from departure and we have still not received any tour documents from the tour operator. The past few days we have been constantly chasing the operator via the Tourradar messaging service and calling Tourradar directly. While the design of the Tourradar platform is user friendly, this does not count for much when Tourradar do not appear to particularly care whether the tour operator fulfils basic service requirements. At no point have we received an apology for the inconvenience and stress this situation is causing us nor has Tourradar offered to call us back with status updates in this regard. It is down to us to constantly call (at one time I was in a queue for 25 minutes before I could speak to someone) to chase the agent to chase the operator. It goes without saying this is not what I want to be doing in the days leading up to my holiday. I regret the booking. It seems it would have been far less stressful to organise our own tour.