For several years my son and wife have used boots for their eye needs. In the case of my wife it’s been a bit disorganised, but she gets by. In the case of my 17 year old, it’s been a calamitous cacophony of cock ups on a scale that would embarrass Ryanair on a bad day.
Utterly clueless, wrong prescriptions, check ups, appointments, eye tests, cancelled lenses (we didn’t cancel) - could not be more incompetent at Boots Princes St, Edinburgh. Sat here half an hour for the nth time sorting problems of boots making. My wife’s 30 plus year custom will also go elsewhere.