Most annoying KYC process yet
Most annoying KYC process yet - you even have to take a picture of the credit card ... not shady at all ^^. Still get 2 stars for giving better fees than moonpay. Now i'm supposed to wait for "several hours" for their stupid KYC to complete - after spending the money. Really annoying behaviour. Don't use this if you think "hey i buy this shitcoin right now" because you might buy serveral days later ... just so stupid.
Ok got verified within 1h ... guess thats fine but the way they keep my money hostage to KYC is not cool.
Answer:
Well it certainly looked like the money is with you because the webinterface says so - so it would be transferred back at some point... Well it's not very obvious how and when. Why not lead with the KYC - we both know why. If it "only" delays my purchase for 1h thats not horrible but I can only go by your own page's info that states "may take several hours" ... so yeah thats how I feel about it. 3 Stars is kind nice of me if you ask me.
Reply from Advcash (*CLOSED*)
We are sorry you feel this way. Credit card verification is an important part of keeping our platform and our users safe, and it's basically the same as anywhere else. Most of our users don't have any problems with it. Unfortunately, credit card fraud in crypto is very common, so verifying all new credit cards once is a necessity if we want to keep the platform running. A card is verified in connection with a specific payment, so no KYC is possible before a payment takes place. Most submissions are approved in under 1 hour. The credit card charge is completed only after the verification is approved, not before. If the verification fails for whatever reason, the blocked amount is released immediately and there is no charge to the card. All further deposits with a verified cards are automatic, so all this only happens once per card, not every time. This information is available on the payment page. We hope we have been able to clear this up. Thanks for sharing your feedback.