Awful service
Awful service
Ordered 2 bottles of Prosecco for a friends birthday. On the day of delivery received an email to say they had been damaged in transit and would not be delivered.
Customer service reordered so by then had obviously missed my friends birthday and would take another 3 days.
Again on the day of delivery received an email saying ‘several attempts’ had been made and couldn’t be delivered so was being returned to F&M.
No attempts had been made and the tracking info reflected this. The delivery address is manned all day as is a company and no one attempted delivery.
F&M didn’t seem bothered that I had been inconvenienced and never received the order twice!
Definitely wouldn’t recommend. Bad service for such a ‘prestigious’ company.