Positive Experience
Order arrived before estimated delivery day! Next day after ordering. Luckily there was someone at home to receive it. The only negative was delivery company DPD they should’ve delivered two parcels but left one and had to come back next day. Emailed company and customer services got back within 6 hours to reassure me it would be delivered next day and it was. Extremely reasonable prices after doing a search online. So all in all I would do business again based on this experience.
Reply from Appliances Direct
Good Afternoon Alexandra,
Thank you for your review. We do appreciate you taking the time to leave your comments.
It is lovely to hear that you were pleased with your order and how easy to purchase.
We are sorry to hear about the issue you faced with the delivery of your order. We expect you to have a better service than this. I have logged this so we can continue using experiences like this to improve our services. Apologies again for any upset this has caused.
As an apology for your experience, I have arranged to refund your delivery charge. Please allow 3-5 working days for it to clear on your original payment method.
We thank you for your feedback, and if you need support with anything else, please do not hesitate to contact us.
Kind Regards
Ivy