first engineer failed communicate
failure of the 1st engineer to call or notify me when he would attend. on the second attempt to have an engineer out no call again waited a full day for engineer never turned up and no attempt to contact myself. it took 5days to have an engineer attend and 5 calls very disappointed with the service I have received. the call staff where helpful and when I did get an engineer he was great sorted the problem promptly .
Reply from CORGI HomePlan
Thanks for taking the time to provide feedback after your engineer visit, John.
We're really sorry to hear about the lack of communication and delays you experienced surrounding your appointment. This is certainly not our usual level of service and we've fed your comments back for future improvements.
If you need any further assistance, please get in touch and we'll be happy to help.