I have covered my car with RescueMyCar for many years due to the great prices they offer but now that I have had to use the service, I can see why it's so cheap. Today my tire burst from a pot hole at 2:30pm, I rang RescueMyCar who confirmed a cost of £110 for recover (I did not realise my policy had expired 2 weeks earlier so was not covered), so I thought this was a fair price. I also told them I had a dog with me and we were very vulnerable as the tire blew on a completely unsafe road. They told me that they do not deal with the recovery in house and it's contracted out to multiple companies. After about an hour on the phone getting the recovery sorted, we shortly received a text from the recovery company saying they will be arriving at 4:50pm to recover us. I am aware recovery can be slow so I accepted the 2.5 hour wait.. So I contacted the closest Kwik Fit to get the car booked in for the tyre replacement as I thought I would arrive before closing time at 6pm so I could drive my vehicle home the same day. Well 4:50pm came and went... I rang RescueMyCar and they said there is nothing they can do and they can't help.. So I rang the recovery company and they said they have been delayed by 45 minutes which means we would not be recovered in time to get the vehicle repaired that day. This was a huge problem as we did not breakdown local to where we live and as we had the dog with us, it would be very difficult to get home via taxi or train or get a place to stay locally for the night. Well another hour passed and we had still not been recovered so we called again to be told they will be another 20 minutes. Well another 40 minutes went by and we called again and were told another 20 minutes. A total of 4 hours and 20 minutes later, the recover vehicle finally arrived, a whole 2 hours later then we were told. Because the recovery chosen by RescueMyCar was so late, we could not get the car fixed by KwikFit and therefore had to fork out an extortionate amount of money to get the wheel replaced by a 24/7 mobile service. I would say this company is totally unreliable with their service, we were in a dangerous situation with a dog at the side of an extremely busy road and to be left there for over 4 hours, not being able to sit in the vehicle due to the location so just being stood outside is extremely poor. To make things worse, when the recovery truck arrived, they said they could not bring the dog as they were not notified that we had a dog, yet the RescueMyCar operator was told on numerous occasions that we had a dog. We had to beg the recovery driver to bring our dog because obviously we were not just going to leave her behind, luckily, he was very kind and after some persuading we could bring her but that was so much extra stress when we had already informed them so many times about the dog. I have a renewal due with them on 4th Feb 23 but will be cancelling as you really get what you pay for. In total, we broke down at 2:30pm this afternoon and did not get home until 9pm. It should not take 7.5 hours to recover and repair a tyre which is such a common breakdown issue. Safe to say I will never be using their service again.