Having struggled with ear buds coming out all the time, this product was magical for me. Great sound as well. However, when I contacted the company about a couple of minor issues, I got a very dismissive reply. I then looked at Trustpilot to find that the customer service experience has been dreadful for most people. I emailed them again, this time referring to Trustpilot and saying what a pity it is that such a great product is spoiled by poor service. I got an immediate response with a much fuller response and advice. I hope that if I do have any problems with my device, I will get the necessary support, which they do seem to want to offer. Fingers crossed as it really is a great little device and itself deserves 5*.