Seriously, the worst!
A 2 hr wait and we eventually got a taxi arranged for us instead.
We were told there is a technical issue, the driver was lost, then a flight was delayed meaning our shared lift wasn't coming.
They also said the driver told them there was a road accident but this information was not given to us at the time but by Marta when I emailed later that week trying to explain our experience.
Seriously excuse after excuse....
When I emailed to advise ski lifts of this the "Customer services manager" Marta advised basically Ski Lifts think its fine to make you wait 90 mins for a transfer even if you have booked in advance. She ignored that I advised our wait time was over this time and refused to be of any help, just gave excuses as to why the car hadn't arrived.
Awful "service" and if they respond saying "what's your reference number and we will look into this for you" pls know they have already done this and just do not care.
If it goes well its probably fine but if anything goes wrong they will do nothing to help you.
In contrast Taxi Baron (who they sub-letted our ride home to) were prompt, tidy and polite. Use them instead.
Ski Lifts are seriously the worst!
Update: from the reply below they STILL do not admit problems. We were not picked up until gone 10pm. We were not advised we would have to wait until 9pm for other passengers to arrive. We were told lie after lie about what the delay was.
Ir was outside the T&C's but ski-lifts are more interested in covering their backs then helping their customers. Use at your peril!
Reply from Ski-Lifts
Hi Alice,
We are sorry that you are unsatisfied with your experience on your outbound transfer, although we are delighted that you are happy with your return journey to the airport that we arranged for you.
As we have said in our email correspondence with you, there is clearly some confusion over the terms and conditions of the transfer booking made for you. The tour operator that you had booked through had booked a shared transfer with us for your transfer, which in this instance has a 90-minute maximum waiting time from meeting our representatives at our desk at Geneva Airport.
Your flight was scheduled to land at 20:15, you were booked onto a transfer with another group going to the same resort who were scheduled to land at 21:00, so your waiting time should comfortably have been less than 90-minutes.
Due to delays we realised that if you were to wait for the other group on your original transfer, you would have exceeded this wait time, so at 21:35 we instead arranged and paid for a private taxi for you to prevent this from happening.
As we have said on emails, we are sorry that you are not happy, but the transfer was not outside of the terms and conditions and we have asked you to contact the company that you booked with for further clarity on that as there is clearly not anything else we can do or say to convince you of that.
Lifts-to.