Review of GetYourGuide


Rated 1 out of 5 stars

Confusing information and support

Enrolled through Get Your Guide for a trip in Portugal. There was a special conservation tax which they mentioned but provided almost no information on. Had to register an account or not be allowed join the island but the only option to pay was via a bank transfer. Get your Guide support was confusing. Site information was unclear; too many steps. Could not answer all my questions. I've probably lost the trip opportunity and my money because I could not get through all the steps. Just include the fees in the price would be much simpler.

January 28, 2023
Unprompted review

Reply from GetYourGuide

Hi Steve, thanks for your feedback. We're sorry the details were not clear. Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking, mentioning the name on your review and we'll look into it as soon as possible.

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