I placed an order on 8 Jan, on 20th Jan after several emails where I was told to wait another 48 hours,I requested a cancellation and refund so I could go to the shop and buy there instead. I was told this was done, but when my refund did not appear ( I paid with PayPal), I contacted them and they said there is a problem with refund team. I am still waiting and being fobbed off by the customer services. I spent over €70 euro which they say they have a problem refunding. This shows zero regard for their customers. I will never order from them again. I had been a customer for years. UPDATE 30 JAN, PayPal settled case in my favour today,they got no response from H&B. I spoke to a H&B agent on Friday afternoon, a woman, whose first language was not English. I hope they recorded the call, I have never spoken to anyone as rude. She treated me like an imbecile and when j tried to explain my position, she muted the call. She left me in tears. I will never buy from them again. And I spent hundreds of euro every year. Absolutely diabolical service.