I had a Fortiva credit card through Bank of Missouri and I closed the account last year. They've continued to charge me a $10 monthly maintenance fee because I've been paying it off and maintaining a balance. A few days ago they also charged me an annual fee... for a closed account that I cannot use anymore! I called up and said remove the fee and I will pay off the balance in full right now. They refuse to remove the annual fee. I filed a complaint with the BBB and am also filing a complaint with the NYS AG office against this business.

ALSO: This businesses parent company (Bank of Missouri) has lost it's BBB accredation!!

CURRENT ALERTS FOR THIS BUSINESS
Accreditation Revocation:
On 12/05/2022 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

6. Address disputes forwarded by BBB quickly and in good faith.

6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.