Review of Radius Connect Solutions


Rated 1 out of 5 stars

Shambles of customer support! 2 months to reply!

Well having problems sending text messages not sending to some people. No problem just use the phone and get support or so you would think!
I called yesterday and today, you call the number, you then select who was a business they bought over, I select Rainbow, the message starts and whilst listening both times it sounds like some is dialing out. The phone starts to ring thinking now I will get help, ring ring, then it changes and rings again and you get a person who cannot help you but,”I will take the details as we have a minuscule support department and we don’t give a dam and we will call you when it suits us!”
That’s great so when your 1 support person calls and I am in a meeting or on site with others I am expected to stop dead to maybe get a bit of help.
Clearly under rescoured and in capable of providing support unless you clear your whole day and pray to get a call. Wanting support the. Radius is not a provider to select!

It’s interesting that you log a review on 19/1/23 and they only reply 29/3/23. The World could have been wiped out in the elapsed time. Another good example of the total failure of any support. Time to start shopping around for a provider with support!

January 19, 2023
Unprompted review

Reply from Radius Connect Solutions

Dear Alasdair, We are sorry to hear about the experience you have received. We would like the opportunity to investigate your query further. Please could you call our team at 0330 818 5000. We’ll work with you to resolve any issues as quickly as possible.

Kind Regards,
Radius Connect