I would avoid MG like the plague !! I am a service advisor and have been for easily 10 years and I would never treat a customer the way my father has been treat! He bought a brand new MG HS last year and has had nothing but problems with the brakes and a juddering gearbox, which I’m aware is common fault with the gearbox but conveniently no one from the dealerships can fault it. It’s been in several times for this issue and the first time he was told they had opened a technical case with MG to which my dad heard nothing further, knowing the motor trade like the back of my hand, I know that when a technical case is raised it’s because they suspect a fault, since that day he has been told no technical case was ever opened, after speaking to the dealership manager due to my utter disgust at the way my dad had been treat he fobbed it off as a characteristic of the car which is a load of … because it didn’t do it on a test drive and hadn’t done it up to the time my dad booked it in!
My dad is in very bad health and is being expected to keep bringing it back in to the dealership and arrange lifts backwards and forwards, at no point has anyone every offered to collect the vehicle and offer him a courtesy car, if I was the service advisor that’s the first thing I’d of done! We have contacted customer care regarding the whole situation and just like the dealership they are utterly useless to say the least and not interested one bit in customer experience/service. Personally I feel Chorley MG are as useful as a cold and Gary Smart at customer care has no customer care skills whatsoever and is doing the company no favours whatsoever!!! I will be posting the review anywhere possible to warn people away from MG! Out of all the car me and my family have had, MG is by far the worst !!!!!!!!! & a massive regret!