Poor customer service
Customer service is really poor. Despite their Contact us page it’s hit and miss If anyone replies.. my items we not delivered despite telling me they’re in my secure place. I don’t know where that is. Than despite waiting. I’m left hanging on
I’m going to email the bank for chargeback note to self. Use PayPal
I degs fault emails to this address and still get nothing
Reply from Craghoppers
Hello,
Thank you for sharing your review.
We are very sorry to hear about your recent experience and we do apologise for the inconvenience that this may have caused for you.
Our team are working hard to answer all queries as quickly as possible and so, if you are not able to locate your parcel in the secure location, please do contact us through the following link with your order number and we would be happy to assist you further: https://www.craghoppers.com/contact-us/
Kind Regards,
Chloe
Craghoppers Customer Service Team