Wrong house
Have an install booked in for tomorrow, they have only dug up the road and installed the outside wires in the wrong house , I've phoned for 2 days and can't get through to the right people, getting pasted around like no body's business, would be ok if the phone operator spoke English
Reply from Virgin Media
Hello Darren,
It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.
We're sorry to hear of the delays to your installation and the difficulties getting to speak to the team in regards to this. We'd recommend calling the Install Team on 0800 052 1734 for an update as to what is happening.
If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:
• Call 150 or 0345 454 1111
• Text: 0753 305 1809
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums
RP