Hey there Elena, thanks for the review. Sorry to hear about your phone! Whilst we take great pride in the protection our phone cases provide, we can't account for all of the situations that phones can encounter especially when dropped. Our team would be happy to look into this for you. Send us your details in the link below and they’ll be able to provide you with some assistance

https://support.quadlockcase.com/hc/en-us/requests/new