Took money out and never received anything
I'm changing my review as I've just received the product. It said I'd receive it by the 6th, but note that it is new year and also there's a post strike so I don't want to blame OTA for the delay. The quality is actually very good. The material is much more sturdy than Calvin Klein and the fit is also decent.
Reply from ON THAT ASS
Hi Kevin,
Thank you for your review.
During your registration it is stated that you create a monthly membership. You agree with the monthly debit by verifying your payment details. All is summed up before you add your payment details and we confirm all details by e-mail. You can read how ON THAT ASS works here.
You receive the first pair for free within 7 days. Now you have a trial period of 14 days in total. Shipping is 7 days, which leaves you with another 7 days to try out your boxer shorts. Are you not completely happy with testing your boxer shorts in these 7 test days? No problem, you can cancel the membership with immediate effect. After trial period, we take a month's notice.
In the membership we always debit one month in advance.
The debit of the 27th is for the boxer shorts of the following month. Did we debit your account around the 27th? Then you can expect your corresponding boxer shorts in your mailbox between the 17th and the 23rd of the following month.
You can always contact our customer service team via hello-uk@onthatass.com. You can also reach out to our customer service team through Facebook DM's and a colleague will help you further.
Kind regards,
Meike | Team ON THAT ASS"