Used for a house move then was planning a small office relocation.
The first personal house move had to cancelled and rebooked due to solicitor issues. Complied with the minimum amount of notice / cancellation policy. Received email confirmation of cancellation for first move, rebooked few days later.

On the day the guys that turned up were an absolute delight and can’t fault them, as this was the day 4inches of snow landed in London overnight.

That is where anything good about AnyVan stopped.
Multiple emails / multiple promises about Accounts getting back to me / more promises that the refund issue was going to be “escalated” to Finance and more nothing !!!
Got fed up and used Section75 with my bank to retrieve my money whom agreed I complied with advertised policy and refunded my money.

I take this as a blatant attempt to avoid refunding me / no one has bothered doing anything to sort this so thankfully I kept all documentation & emails which went to my bank whom agreed with my stance.

From this end experience of AnyVan I went elsewhere with the office move I was organising.

Guys on the day perfect doing the actual job.
But the experience with AnyVan as a “company” is abysmal and could be used as a training course on how NOT to impress or treat customers
So I went elsewhere for other business.

Please don’t bother me asking for more details you have had multiple emails which you have acknowledged and promised someone would get back to me in 48hrs then 24hrs etc, you didn’t.
Not wasting anymore of my time with you.

Regards your reply of today 11th Jan 23, it doesn’t explain (IF your systems showed no payment taken) why on two different occasions, where my contact to you was acknowledged, why did no one actually bother to reach out to me and discuss or enquire. You have ALL my contact details.
You blatantly chose to ignore me and only replying now as I have used TrustPilot what it is useful for.

Any one who includes the statement at this stage “I can only apologise” has lost immediately as your admitting your company got it wrong and messed it up.

Had you engaged when you promised TWICE to do so this could have been solved whatever “technical error” there was snd information shared to prove you took money.

You chose not to.
End of story.