If only zero stars were possible! … The nightmarish problems with DPD never end. Again and again packages don’t arrive because the driver falsely claims that the delivery address couldn’t be located or he submits fake (“noncompliant”, as his depot manager calls it) photographs and claims they show he was here but nobody was available to accept the package. I’ve spoken to customer service tens of times and to the depot manager multiple times about this but he seems to have no control over this rogue driver. We have zero issues with any other delivery service and receive DHL, FedEx, UPS etc packages daily.
The situation is completely unworkable and beyond frustrating to me and to the various merchants that are being poorly served.
I would like to escalate it but DPD phone “advisers” say they have no authority to give any further help beyond attempting to connect me with the depot manager, who is every bit as dishonest and incompetent as the drivers.