Truly awful experience - steer clear
Truly awful experience. Scripted response a number of times from customer services without the complaint even being read. And now the 'help guide' instructions on how to cancel the order tell you to click on non-existent links.
So disappointed and so many hours wasted with this truly useless company.
Reply from Appliances Direct
Good Afternoon Robyn,
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have. I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards
Ivy